How busy can an IRS phone number be? Each year, it is estimated that the IRS receives over 95 million telephone calls on its toll-free lines. Although answers to taxpayers’ questions can be found on the IRS online services, they are unwilling or unable to use these resources and heavily depend on the IRS customer service to get answers.
In fiscal year 2018, only four out of ten taxpayers calling to reach a live assistant succeeded. To make the most out of your time when you need to call the IRS phone number, please follow the instructions in this guide.