Each year, it is estimated that the IRS customer service receives over 95 million telephone calls on its toll-free lines. Although answers to taxpayers’ questions can be found on the IRS online services (www.irs.gov), they are unwilling or unable to use these resources and believe if they know how to talk to someone at the IRS will get them more accurate answers. It’s important to note that IRS customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted.
In the fiscal year 2018, only four out of ten taxpayers trying to reach an IRS live person succeeded. To make the most out of your time when you need to call the IRS phone number, please follow our guided instructions.